Terms and conditions of shopping at Tots and Toddlers

Information / T&Cs

Care Instructions

Most of our products' care instructions can be viewed in their product descriptions (either directly or via an external link). We recommend following the Australian Nappy Association's guidelines when washing nappies. You can find them here.

In short, we suggest you flush any solid waste down the toilet, rinse briefly, store in a bucket until wash day (no more than 2-3 days, ideally), then put them through a rinse, wash them at 60°C or less and hang to dry.


Payment

We accept payment by Cash, Paypal or Direct Deposit. While out-and-about (eg. at markets, demos, etc) we can also accept credit card payments.

Payments must be cleared before items will be posted. If payment is not received within five (5) days, items will be returned to stock.


Postage Costs

Items are posted at a flat rate (currently $9.50). Any additional postage options required (other than those included with regular post) will be at the cost of the customer.


Returns and Warranties

If you think there might be something wrong with something you purchased from Tots and Toddlers, please let us know. If the product you received is faulty, we will guide you through the return process. 

We are happy to offer exchanges on items if you change your mind, but ask that you please contact us before you use or wash it so we can tell you how to go about getting it back to us. Postage for these exchanges (to and from us) will need to be paid for by the customer.


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